Title: Organization architecture/ structure: for effective service delivery
Author : Dr. Mukesh Chaturvedi & Namrata Rana
Abstract :

Customersdon't care whether your organization is a matrix' or a 'pyramid'structure...they just want those 10 things that they need, plus excellentservice. It is an important part of everybody's job description to ensure thatcustomer service is delivered totally.
Expert View: Dr.Mukesh Chaturvedi and Namrata Rana have underlined the needfor fundamentally strong organization architecture for effective servicedelivery..

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